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Commitments in Scrum

Each artifact contains a commitment to ensure it provides information that enhances transparency and focus against which progress can be measured: ·      For the Product Backlog it is the Product Goal. ·      For the Sprint Backlog it is the Sprint Goal. ·      For...

What is Service Desk?

Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...

ITSM – ITIL : How Similar and How Different?

ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...