by Archana Shinde | Nov 13, 2021 | ITIL
Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...
by Archana Shinde | Oct 29, 2021 | ITIL
ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...
by Archana Shinde | Sep 1, 2021 | ITIL
The ITIL 4 Certification Scheme comprises of the following modules: ITIL FoundationITIL SpecialistITIL StrategistITIL LeaderITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 FoundationITIL 4 Specialist: Create, Deliver and Support...
by Archana Shinde | Apr 10, 2021 | ITIL
In ITIL, management practices are defined as “a set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the...
by Archana Shinde | Jan 13, 2021 | ITIL
In ITIL, management practices are defined as “set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the focus...
by Archana Shinde | Aug 25, 2020 | ITIL
What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...
