by Archana Shinde | Nov 13, 2021 | ITIL
Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...
by Archana Shinde | Oct 29, 2021 | ITIL
ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...
by Amit Kulkarni | Oct 14, 2021 | Agile Scrum
Let’s understand the connection between various philosophies, methods and Scrum framework. First a definition of what the terms Philosophy, Framework, Methodology and Standards mean Philosophy: Broad values and principles which people follow. Philosophy is more of a...
by Archana Shinde | Sep 1, 2021 | ITIL
The ITIL 4 Certification Scheme comprises of the following modules: ITIL FoundationITIL SpecialistITIL StrategistITIL LeaderITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 FoundationITIL 4 Specialist: Create, Deliver and Support...
by Archana Shinde | May 19, 2021 | PRINCE2
PRINCE2 is the most commonly used project management approach in the world, and it is increasingly being used in conjunction with Agile. As more organisations adopt agile, the need for specific guidance on how to use PRINCE2 in an agile context has grown accordingly....
by Archana Shinde | May 11, 2021 | PRINCE2
When a PRINCE2 Project needs to adopt to agile context, tailoring is most important. A PRINCE2 project manager and the project board will need to monitor PRINCE2 recommended behaviours of project management team and the delivery teams. These behaviours are important...
by Archana Shinde | Apr 10, 2021 | ITIL
In ITIL, management practices are defined as “a set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the...
by Snehamayee | Apr 2, 2021 | Scrum Myths and Antipatterns
What is an antipattern? – An idea which seems good but has more negatives than positives. Click here to read the definition of Anti-Pattern. Why do the Scrum Masters feel that they have to always protect the team? The earlier version of the Scrum Guide mentioned...
by Archana Shinde | Mar 24, 2021 | Agile Scrum, PRINCE2
In Agile “a workshop” is generally regarded as an activity where several people come together for brainstorming, harnessing interactions and creativity of the participants in order to achieve an objective. Typically, a workshop would last from 2 or 3 hours to a whole...
by Archana Shinde | Mar 5, 2021 | PRINCE2
The most common problem faced by people working on projects is ‘Communication problem’. There are many communication problems that can occur on a project resulting in delays and mis-communication of information and mis-use of resources. There are various ways in which...
