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What is Service Desk?

Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...

ITSM – ITIL : How Similar and How Different?

ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...

ITIL4 Certification Scheme

The ITIL 4 Certification Scheme comprises of the following modules: ITIL FoundationITIL SpecialistITIL StrategistITIL LeaderITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 FoundationITIL 4 Specialist: Create, Deliver and Support...

Blending PRINCE2 and Agile Together

PRINCE2 is the most commonly used project management approach in the world, and it is increasingly being used in conjunction with Agile. As more organisations adopt agile, the need for specific guidance on how to use PRINCE2 in an agile context has grown accordingly....

PRINCE2 Agile Behaviours

When a PRINCE2 Project needs to adopt to agile context, tailoring is most important. A PRINCE2 project manager and the project board will need to monitor PRINCE2 recommended behaviours of project management team and the delivery teams. These behaviours are important...

ITIL® 4 Service Management Practices

In ITIL, management practices are defined as “a set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the...

Workshops for Rich Agile Communication

In Agile “a workshop” is generally regarded as an activity where several people come together for brainstorming, harnessing interactions and creativity of the participants in order to achieve an objective. Typically, a workshop would last from 2 or 3 hours to a whole...

Rich Communication with PRINCE2®

The most common problem faced by people working on projects is ‘Communication problem’. There are many communication problems that can occur on a project resulting in delays and mis-communication of information and mis-use of resources. There are various ways in which...