The ITIL 4 Certification Scheme comprises of the following modules:
- ITIL Foundation
- ITIL Specialist
- ITIL Strategist
- ITIL Leader
- ITIL Master
Above 5 levels have seven core modules within the ITIL 4 syllabus:
- ITIL 4 Foundation
- ITIL 4 Specialist: Create, Deliver and Support (CDS)
- ITIL 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL 4 Specialist: High-velocity IT (HVIT)
- ITIL 4 Strategist: Direct, Plan and Improve (DPI)
- ITIL 4 Leader: Digital and IT Strategy
- ITIL 4 Master
- ITIL 4 Foundation
ITIL 4 Foundation is the entry level certification, offering end -learners a general awareness of the key elements, concepts and terminology used in ITIL 4
ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme
- ITIL Managing Professional
ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL Managing Professional integrates three specialist modules (Create, Deliver & Support, Drive Stakeholder Value, and High Velocity IT) and the ITIL Strategist Direct, Plan & Improve module. All modules are valuable independently but all 4 must be completed to obtain the ITIL Managing Professional designation.
The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.
- ITIL Strategic Leader
ITIL Strategic Leader recognizes the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.
ITIL Strategic Leader integrates the ITIL Strategist Direct, Plan & Improve and ITIL Leader Digital & IT Strategy module. Both modules are valuable independently but both must be completed to obtain the ITIL Strategic Leader designation.
The ITIL Leader Digital & IT Strategy module mandates 3 years of managerial experience as a prerequisite along with completion of ITIL 4 Foundation.
- ITIL Managing Professional – Transition Module (ITIL V3 to ITIL4)
The ITIL Managing Professional Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme.
After achieving the ITIL Managing Professional (ITIL MP) designation, if you are interested in pursuing the ITIL Strategic Leader stream then you only need to complete the ITIL Leader Digital & Strategy module to become eligible for ITIL Master
The transition module will cover the core elements from the ITIL Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL 4 certification scheme.
- ITIL Master
The ITIL Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.
To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
Every ITIL Master candidate will select a different range of experiences that are personal to them, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.
To be eligible for the ITIL Master certification, you must: have achieved the ITIL Expert certificate; and have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.
In order to achieve your ITIL Master certificate, you must ensure you have extensive practical hands-on experience with ITIL and can demonstrate active involvement in implementation of the practices.