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Utility and Warranty in ITIL4

What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...

Four Dimensions of Service Management in ITIL4

To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four...

ITIL4® – Seven Guiding Principles:

“A guiding principle is a recommendation that guides an organization in all circumstances.” One of the most important components of the ITIL Service Value System is the ITIL Guiding Principles. A guiding principle is nothing but a recommendation that provides...