Configuration Management in DevOps

Configuration Management in DevOps Configuration management is all about trying to ensure that the files and software you are expecting to be on a machine are present, configured correctly, and working as intended. When you have only a single machine this is fairly...

Busting Myths around Scrum

Busting Myths around Scrum Scrum is a framework for solving complex adaptive problems. Scrum does not describe any tools, techniques and best-practices. Most people misunderstand Scrum and make assumptions on Scrum. The set of articles in this section are intended to...

Utility and Warranty in ITIL4

Utility and Warranty in ITIL4 What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look...

Four Dimensions of Service Management in ITIL4

Four Dimensions of Service Management in ITIL4 To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of...