by Archana Shinde | Nov 13, 2021 | ITIL
Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...
by Archana Shinde | Oct 29, 2021 | ITIL
ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...
by Snehamayee | Oct 20, 2021 | Scrum Myths and Antipatterns
Common Misconceptions and Negative Implications · It is a common practice for a Product Owner to come up with a set of requirements in the Sprint Planning and disappear during the Sprint. Then appear directly at the Sprint Review forum and...
by Amit Kulkarni | Oct 14, 2021 | Agile Scrum
Let’s understand the connection between various philosophies, methods and Scrum framework. First a definition of what the terms Philosophy, Framework, Methodology and Standards mean Philosophy: Broad values and principles which people follow. Philosophy is more of a...
by Snehamayee | Sep 15, 2021 | Scrum Myths and Antipatterns
Most people think that the Product Owner being the one-point-contact (mediator) to talk to stakeholders is a great way of reducing wastage and unnecessary discussions. While, apparently it might look like a helpful pattern but actually it turns out to be an...
by Archana Shinde | Sep 1, 2021 | ITIL
The ITIL 4 Certification Scheme comprises of the following modules: ITIL FoundationITIL SpecialistITIL StrategistITIL LeaderITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 FoundationITIL 4 Specialist: Create, Deliver and Support...
by Archana Shinde | May 19, 2021 | PRINCE2
PRINCE2 is the most commonly used project management approach in the world, and it is increasingly being used in conjunction with Agile. As more organisations adopt agile, the need for specific guidance on how to use PRINCE2 in an agile context has grown accordingly....
by Archana Shinde | May 11, 2021 | PRINCE2
When a PRINCE2 Project needs to adopt to agile context, tailoring is most important. A PRINCE2 project manager and the project board will need to monitor PRINCE2 recommended behaviours of project management team and the delivery teams. These behaviours are important...
by Archana Shinde | Apr 10, 2021 | ITIL
In ITIL, management practices are defined as “a set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the...
by Snehamayee | Apr 2, 2021 | Scrum Myths and Antipatterns
What is an antipattern? – An idea which seems good but has more negatives than positives. Click here to read the definition of Anti-Pattern. Why do the Scrum Masters feel that they have to always protect the team? The earlier version of the Scrum Guide mentioned...
