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Busting Myths around Scrum

Scrum is a framework for solving complex adaptive problems. Scrum does not describe any tools, techniques and best-practices. Most people misunderstand Scrum and make assumptions on Scrum. The set of articles in this section are intended to bust some of these myths...

Utility and Warranty in ITIL4

What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...

Four Dimensions of Service Management in ITIL4

To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four...

ITIL4® – Seven Guiding Principles:

“A guiding principle is a recommendation that guides an organization in all circumstances.” One of the most important components of the ITIL Service Value System is the ITIL Guiding Principles. A guiding principle is nothing but a recommendation that provides...

Product Strategy and Product Roadmap

Product Strategy describes how the long-term goal is attained. It includes the product’s value proposition, market, key features and business goals.Product Roadmap shows how the product strategy is put into action by stating specific releases with dates, goals and...