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What is a Persona?

What is a Persona? Personas are highly detailed fictional characters, representative of the majority of users and of other stakeholders who may not directly use the end product. Personas are created to identify the needs of the target user base. Creating specific...

What is Muda, Muri, Mura?

What is Muda, Muri, Mura? One of the key ways in which “Agility” can be achieved is by reducing variations and addressing elements which reduces productivity. There are fundamentally 3 types of variations that can be distinguished Muda : Waste, Non-Value...

DMAIC Methodology

What is DMAIC? The Lean-Six-Sigma projects follow the DMAIC methodology. DMAIC is an abbreviation for DEFINE, MEASURE, ANALYSE, IMPROVE and CONTROL. DMIAC is a data-driven improvement initiative used for improving, optimising and stabilizing business processes and...

Why Lean-Six-Sigma go hand-in-hand?

Why Lean-Six-Sigma go hand-in-hand? The Key principles of Lean are Value – Define what is of value to the customer Eliminate Waste – Identify the Value Stream and eliminate what is of no value to end customer Flow – Create a constant Flow Pull...

What is Six Sigma?

What is Six Sigma? Six Sigma is a long term, forward thinking initiative designed to fundamentally improve the way of doing things so that quality improves and variations are reduced. Six Sigma is more sophisticated than applying simple problem solving tools. Six...