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Utility and Warranty in ITIL4

What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...

Four Dimensions of Service Management in ITIL4

To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four...

ITIL4® – Seven Guiding Principles:

“A guiding principle is a recommendation that guides an organization in all circumstances.” One of the most important components of the ITIL Service Value System is the ITIL Guiding Principles. A guiding principle is nothing but a recommendation that provides...

Product Strategy and Product Roadmap

Product Strategy describes how the long-term goal is attained. It includes the product’s value proposition, market, key features and business goals.Product Roadmap shows how the product strategy is put into action by stating specific releases with dates, goals and...

Tracking Business Case in PRINCE2

PRINCE2 stresses that a project should have a valid business case. The purpose of the Business Case is to judge whether the project is (and remains) desirable, viable and achievable. Which aids to support decision making in projects continued investment. The business...

Difference between PO and Business Analyst

Role of the Business Analyst Role of a Business Analyst involves the following activities Understanding the business needs from various stakeholdersEliciting requirements using various techniquesDocumenting the requirements into requirements specifications, user...

What is a Product?

Product is something that satisfies a Business Need. Product delivers value to the stakeholders (internal or external). Product has a clear boundary, customers and achieves some measurable value. A tangible product is a physical object that can be perceived by touch...