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Configuration Management in DevOps

Configuration management is all about trying to ensure that the files and software you are expecting to be on a machine are present, configured correctly, and working as intended. When you have only a single machine this is fairly simple. When you have five or ten...

Utility and Warranty in ITIL4

What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...

Four Dimensions of Service Management in ITIL4

To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four...

ITIL4® – Seven Guiding Principles:

“A guiding principle is a recommendation that guides an organization in all circumstances.” One of the most important components of the ITIL Service Value System is the ITIL Guiding Principles. A guiding principle is nothing but a recommendation that provides...

Tracking Business Case in PRINCE2

PRINCE2 stresses that a project should have a valid business case. The purpose of the Business Case is to judge whether the project is (and remains) desirable, viable and achievable. Which aids to support decision making in projects continued investment. The business...