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What is Service Desk?

Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have them acknowledged,...

ITSM – ITIL : How Similar and How Different?

ITSMITILITSM stands for IT service management. ITIL meaning IT infrastructure libraryIt is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )It is a structure consisting of the best...

ITIL4 Certification Scheme

The ITIL 4 Certification Scheme comprises of the following modules: ITIL FoundationITIL SpecialistITIL StrategistITIL LeaderITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 FoundationITIL 4 Specialist: Create, Deliver and Support...

Blending PRINCE2 and Agile Together

PRINCE2 is the most commonly used project management approach in the world, and it is increasingly being used in conjunction with Agile. As more organisations adopt agile, the need for specific guidance on how to use PRINCE2 in an agile context has grown accordingly....