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ITIL® 4 Service Management Practices

In ITIL, management practices are defined as “a set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the...

ITIL General Management Practices

In ITIL, management practices are defined as “set of organizational resources designed for performing work or accomplishing an objective.”. These Management practices are the core or main component of Service Value System (SVS). In the Earlier ITIL versions the focus...

Utility and Warranty in ITIL4

What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look at what is Utility and...